BREAKING NEWS COVID-19

For the most relevant and up to date information regarding our flights during the COVID-19 crisis

FLIGHT SCHEDULE

Update 14  september  2021 -09:00am

 

WARNING : As part of the measures aimed at ensuring the safety of our passengers and our staff, and in application of decree 2020-860 of July 10,2020, we inform you that it is mandatory to wear a mask from your arrival at the airport terminal, during your circuits in transfer vehicles till your final destination.

 

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Aircalin is advising her passengers that upon governmental authority request the transport of passengers to New Caledonia except medical staff are temporarly suspended . The flights to France are maintened.

 

In accordance with Government regulations & guidelines in preventing the propagation of the coronavirus COVID-19 to New Caledonia, Aircalin will now operate the below flight schedule:

 

COMMERCIAL FLIGHTS TO FRANCE METROPOLE (MAINTENED)

Flights from Noumea to France Metropole are scheduled under a waiver three times a week (Tuesday , Friday and Sunday) in connection with Air France via Tokyo Narita.

Return tickets and special one-way are available for sale at Aircalin points of sale. Schedule as per below : 

  • Noumea-Tokyo  departure from de Noumea 12:55pm, arrival Narita 08:00am

 

PASSENGER FLIGHTS BETWEEN THE METROPOLE AND NOUMEA

Flights to Noumea are suspended and only operated for cargo.

Schedule as per below : 

  • Departure from Tokyo-Nouméa at 12:15am, arrival  in Noumea at  10:55pm

> More informations

 

 FLIGHTS FROM/TO WALLIS

 Flights subject to imperious reasons and gouvernement approval could be arranged according the sanitary situation and authorities guidelines.

Next flights planned will be displayed here.

Next flight scheduled 23 sept. The flight Noumea-Wallis will be a CARGO flight only and the Wallis-Noumea will be only open to eligible passengers transiting to Paris.

 

 

More information about travel requirements for flights from Noumea to Wallis

More information about travel requirements for flights from Wallis to Noumea

 

PASSENGER  FLIGHTS BETWEEN SYDNEY AND NOUMEA

Flights to /from Sydney are strickly restricted to sanitary rapatriations or rapatriation and subject to authority approval.

> More informations

 

 FLIGHT TO FRENCH POLYNESIA

  • One flight by moth between august and october 2021: 
  • Nouméa Papeete 16 september  départure from Nouméa 9:30am- Arrival Papeete 15 sept 6:00pm
  • Nouméa Papeete 21 october  départure from Nouméa 9:30am- Arrival Papeete 20 october  6:00pm
  • Please refer to the travel restrictions applying to travel to French Polynesia.

RAPATRIATION FLIGHT FROM FRENCH POLYNESIA TO NOUMEA

  • Papeete Nouméa 16 september  départure from Papeete at 8:00am - Arrival Nouméa  17 sept at 11:50am
  • Papeete Nouméa  21 october départure from Papeete at 8:00am- Arrival Nouméa  22 october at 11:50am

> Plus d'informations

 

 

RAPATRIATION FLIGHT FROM /TO PORT-VILA

  • No date confirmed

> Plus d'informations

 

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The possibility to fly to New Caledonia is under restriction until 31 October  2021 and subject to the number of rooms available for quarantine in the hotels. The number of seats available for booking from Paris to Noumea and Sydney to Noumea are defined and handled by the New Caledonian Governement according to the quarantine capacity allowed by them. For urgent requests to travel to New Caledonia, please contact: pcofret@gouv.nc

 

CARGO FLIGHTS TO/FROM NOUMEA :

  • 3 flights/ per week to/from Paris on tuesday, friday and sunday
  • 2 flights /per week to/from Sydney on tuesday and saturday
  • 1 flight/per week to/from Auckland on thursday from 24 June to 28 October 2021

 

 

COMMERCIAL CONDITIONS & CANCELLATION POLICY

Updated: 9 april 2021

 

We are currently receiving many requests regarding your next trips. As a result, our response times are lengthened and we process customer files as a priority for the coming days. Our teams are hard at work to offer you solutions and we thank you for your understanding.

Since the appearance of the Coronavirus, Aircalin has been in constant contact with the authorities to follow the development of the situation and keep you informed. At this stage, our commercial programm is suspended and few flights under exemption (territorial continuity towards the Metropolis and repatriation flights) are still scheduled.

To allow you to adapt to the situation, and book your trip with confidence, Aircalin has implemented exceptional commercial measures throughout its network and offers you more flexibility.

 

For all Aircalin tickets (ticket number starting with 063) purchased at one of the company's points of sale or its distributors:

 

1-1 YOU WISH TO DELAY YOUR TRIP OR CHANGE OF DESTINATION

  • You can postpone travel dates without modification costs (with readjustment to the applicable level if the initial price is not available)
  • You can choose another destination from the Aircalin network without modification costs.
    • If the initial tariff is lower than the applicable tariff of the new chosen destination, the tariff difference will be due.
    • If the initial fare is higher than the applicable fare for the new destination chosen, the fare difference will be in the form of a non-refundable registered credit valid for 1 year.

 

1-2 YOU WISH TO CANCEL YOUR TRIP

  • You can cancel your ticket free of charge in exchange for a non-refundable registered credit. This credit can be used under the following conditions:
    • Validity of 1 year from the day of issue of the document
    • Usable for all purchases of new Aircalin tickets.
    • Example: this credit is issued on 10/15/2021. It can be used for booking and issuing an Aircalin ticket made no later than 10/14/2022. As the flights are available in the system at +355 days from the reservation date, the maximum date of the last flight used with the credit will then be October 4, 2023.
       

What should I do ?

  • You bought your ticket from a travel agency:

If you bought your ticket from a travel agency or a third-party website, you must contact them to complete the modification or cancellation procedures set out above.

  • You bought your ticket at an Aircalin point of sale or on the Aircalin WEB site:

Please contact your nearest Aircalin office.

 

2 SPECIAL MEASURES IN THE EVENT OF THE CANCELLATION OF YOUR PROGRAM FLIGHT BETWEEN JUNE 1, 2020 AND OCTOBER 30, 2021 DUE TO "COVID-19" MEASURES

If the cancellation is at the initiative of the Airline or because of the impossibility of getting to your destination*:

  • You can postpone travel dates without modification fees for any new dates in 2021

without fare adjustment if your new departure date is at the latest on November 30, 2021, subject to availability in the same travel cabin

with adjustment to the applicable level if the departure is later to this date.

  • Otherwise, the unused full value of your Aircalin ticket remains available as a credit under the following conditions:
    • 1 year validity from the date of the canceled flight
    • Usable for any purchase of a new Aircalin ticket on the same or another destination.
    • Example: Your flight of 10/15/2021 is canceled. The unused value of your ticket remains available for any new reservation and issuance of Aircalin tickets made no later than 10/14/2022. Since the flights are available in the system at +355 days from the reservation date, the maximum date of the last flight used with the credit will then be October 4, 2023.
    • This credit will be refundable at the end of its validity (1 year after the date of the canceled flight) for the total amount if it has not been used or the remaining balance if it has been used partially.

* this impossibility means: any restrictions on departure on departure, entry or transit in the country of destination or stopover; the limitation of individual trips likely to compromise the stay; the cancellation of the event, for a reason related to COVID-19, which justified the trip.

 

What should I do ?

  • To postpone your travel dates, you must contact the point of sale where you purchased your ticket.
  • To benefit from your credit, simply keep your ticket number which can be reused at your point of sale during your next reservation, or be reimbursed at the end of its validity (i.e. 1 year after the date of canceled flight)

 

COVID REFUNDS

Do you have a credit note or an Aircalin ticket whose one-year validity has expired?

First of all, the entire company thanks you for your patience and understanding.

As of March 22, 2021, you have 3 possibilities!

>To know more about it

 

TRAVEL FORMALITIES

Certain formalities must be respected before the trip, during the flight and upon arrival at the destination.